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What if {{company}} could reduce 911 call times by 40 seconds?

Each time a call is misrouted, PSAPs lose valuable seconds when working to respond to emergencies. These delays not only lead to increased time to dispatch, but additional stress is added on the 9-1-1 caller and telecommunicator when vital information is having to be repeated multiple times.

How much time are misrouted calls potentially costing your agency this year?

Calls

Expected number of 9-1-1 calls
Enter approximate annual call intake

Estimated hours lost*

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*Calculation based on APCO study from here

What is causing the delay?
  • Legacy technology doesn’t recognize the caller’s location
    Legacy call routing technology does not use the caller’s location to route a 9-1-1 call to a PSAP for response. Instead, most calls made on mobile devices are routed by the subscriber’s wireless carrier, based upon the cellular antenna coverage area that the device is connected to at the time of the call, not to the caller's actual location.
  • Legacy coverage area could be miles from the responding PSAP
    When the call is routed by the wireless carrier based upon the cellular antenna coverage area, the cell tower could be up to miles from the caller’s location and many miles from the PSAP that can respond to your call. The result is a misrouted 9-1-1 call.
  • The need for highly accurate GIS data
    Many agencies assume they must have a full set of highly accurate GIS data before they can implement the NENA i3 architecture. With Motorola Solutions’ location-based routing, however, agencies can move forward today with next-gen i3 call routing with a basic foundational set of data and add more advanced GIS data layers - over time, based on their implementation schedule.
How Motorola Solutions has helped customers reduce call transfers

I don’t think in my 30 years in the 9-1-1 industry, I can think of a time where technology was this impactful without having to make any adjustments in policy.

Tina Mathieu, Deputy Director, Utah Communications Authority

See how location-based routing reduced call transfers for the State of Utah by over 50%.

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